Return Policy

The Copy Corner LLC
Effective date: August 11, 2026

This document is provided for business use and is not legal advice. Have an attorney review these policies before relying on them for online payments, storefront checkout, or formal customer contracts.

1. GENERAL RULE — NO RETURNS ON CUSTOM PRINT

Because printing is custom-made to your specifications, we do not accept returns or offer refunds on completed orders produced according to your approved proof and order details, except for confirmed misprints or shop errors as defined below. By approving your proof and confirming quantity, paper stock, and price, you accept responsibility for the accuracy and appearance of the finished product, except in cases of misprint or shop error.

2. REPORTING WINDOW

Contact us within 3 business days of delivery or pickup: Email: orders@copycornernapa.com Phone: (707) 258-1835 Please include: order name/date; description of the issue; photos showing the problem (full item and close-ups); and quantity affected. We may request the physical product or additional samples before deciding whether the issue qualifies as a misprint or shop error.

3. SHOP ERROR

A shop error is a defect or mistake caused by The Copy Corner LLC during production or finishing when we failed to produce the order as approved on your proof and as confirmed in your order (quantity, size, paper, color mode, finishing, etc.). Examples may include (when caused by us, not by approved artwork or specs): wrong quantity shipped relative to the agreed order (outside our stated ±10% quantity standard); wrong paper stock; wrong trim size outside tolerance; wrong finishing if specified and approved; or equipment defects such as severe streaking not caused by a low-resolution customer file.

4. MISPRINT

A misprint is a production defect that makes the product unusable or materially different from the approved proof and order specifications due to a fault in our printing or finishing process—not due to errors in artwork you supplied or approved. Examples may include: significant smudging, banding, or voids not present in the approved proof; incorrect imposition (pages out of order or upside-down panels); cutting or folding that does not match the approved layout outside stated tolerances; or consistent color failure across the run when PMS/ink matching was agreed in writing for an offset/ink job.

5. NOT A MISPRINT OR SHOP ERROR

The following are not eligible for return, reprint, or refund solely on these grounds:

Issues visible on the proof that you approved (including typos, layout, and fonts)
Color difference from on-screen appearance when the print matches the approved PDF proof (unless a written PMS/offset/ink match applied)
Low-resolution or pixelated images as supplied in your file
Quantity delivered within the ±10% industry standard (billed pro-rata)
Trim size within ±1/16 inch of the specified flat size
Fold placement within 1/16 inch off center
Finishing changes made to meet an agreed deadline when late approval prevented the originally approved vendor finish (deadline takes priority; no credit for the skipped finish)
Minor variation within normal commercial printing tolerance
Subjective preference after approval

6. RESOLUTION

If we confirm a misprint or shop error, we will, at our option: reprint the affected portion or full order; or issue a credit or refund for the affected portion. We do not provide refunds for customer-approved proofs or issues listed in Section 5.

7. CANCELLATIONS AND DEPOSITS

Cancellation and deposit rules are in our Terms & Conditions. In summary: no refund after production starts; after proof approval, no refund (or only at our discretion); after typesetting/file prep, refund less work performed; before any work, full refund.

8. CONTACT

The Copy Corner LLC 2200 Jefferson St., Napa, CA 94559 orders@copycornernapa.com | (707) 258-1835